In my previous article I discussed what an operating model was and what value it brings. I also said that I would go through approaches to building your operating model.
First lets go back and state what an operating model is:
- An operating model describes how the business is run. It describes how the business deliver value and enacts its strategy.
- Processes
- Organisational structure
- Roles
- Some technology
- Define your operating model design principles
- Define your operating model operating principles
- Understand and document the value chain(s)
- Understand and define the capabilities required to deliver the value chains including supporting capabilities
- Understand and define the processes that make up the capabilities
- Organisation and roles and skills of the people
- Organise the resources and location to support the people doing the work
- Identify the information and systems to support the capabilities and processes
- Define the management systems supporting the planning and performance tracking of the work
- ITIL – the well-known service framework model about identifying, running and maintaining services. To my mind it is less on the build and more about the run, but the concepts have applicability outside of IT
- COBIT – Control Objectives for Information and Related Technology
- eTOM – Telco based operating model that can be adapted for IT
- IT4IT – OpenGroup IT operating model
- BIAN – Banking Industry Architecture Network
- IAA – Insurance Application Architecture (IBM)
- IFW – Information Framework (banking framework from IBM) – this has been adapted to a number of industries and has IT specific sections